Frequently Asked Questions

Our head office is located in Anhui Province, China. We operate warehouses in Chizhou (Anhui), Dongguan (Guangdong), and New Jersey, USA.

Sometimes — it depends on quite a few factors. At times we can beat them by $1 or $2, whereas some products will be much more expensive. Generally, we do not attempt to beat or even compete with AliExpress as we offer a much, much higher level of service. If we are able to offer you better pricing than AliExpress, consider it a bonus.

Official business hours are 08:00–17:30, Monday to Saturday, Beijing time. We fulfil orders on a regular basis outside these hours except for national Chinese holidays when our couriers do not operate. We typically respond to all clients during our business hours and sometimes out of hours, although please allow up to 24 hours for a response.

Currently (Q3 2026), we have a capacity of 30K daily orders, although we have yet to send out that many orders in any one day. We always try to have at least double capacity for scalability.

Yes, every transaction has a detailed invoice which you can use to help legitimise your business — be that providing proof to payment processors, ad accounts, or anything else.

For eligible business customers, yes — we offer agreed credit limits and payment schedules so purchasing, production, and fulfillment payments line up with incoming sales. Contact us to discuss eligibility.

We currently accept PayPal, wire/ACH transfers, credit cards, and Payoneer. Fees for the respective methods will be charged on top.

Yes — orders can be returned to our China-based warehouse. Please note, however, we don't recommend your customers return products to China as it's costly, slow, and also subject to customs and duty charges which will be billed to your account. See our Return Policy for details.

We do indeed — which is the main advantage of using a fulfilment company, as they can source and consolidate all items into a single order, saving you money and greatly improving your customer experience. If for any reason you'd like us to send items separately, we can do that too.

Yes, we can print any design in almost any size you like to include in your orders, with a turnaround as soon as 2 days. If you have any further questions at all, our team will be happy to help — please contact us directly for any further or specific queries.

No — we are not a supplier, wholesaler, or manufacturer. We mainly cater to experienced, higher-volume clients, or those who are ready to transition to a brand as a result of a long-term, consistent, and successful marketing campaign.

No. White powders, weapons and weapon accessories, liquids of 100ml+, foods and organisms, flammable/explosive and corrosive materials, counterfeit goods, and the other obvious prohibited items cannot be sent out of China legitimately.

Yes — by default we inspect 20% of all products before packing. Items found to have imperfections, be defective, or have aesthetic differences (colour, size, style, etc.) will be returned to the supplier and replacements requested. You will be informed of such occurrences so that you can keep your customers informed. We offer additional QC checks at an extra cost for bespoke requirements.

No — we take our customers' privacy very seriously. Even though most of our clients are high-volume brands and it would be difficult to replicate their success, we never disclose such data to anyone; it is strictly confidential.

Yes, we can get your packaging designed and printed with logos and any other bespoke requirements you may have.

In most cases, yes — as long as you provide a URL, image, or detailed specs. We will be able to source it if it is available on the market. If not, there is always an option to develop, or somewhat replicate, the product — as long as it does not break any trademarks or copyright.

We use a multitude of lines, most of which are from the more reliable shipping companies — examples are YunExpress, 4PX, Yanwen, UBI, TNT, DHL, UPS, FedEx, etc. We are always adding and testing new lines to help improve customer experience.

For sure! We have many clients who transitioned over to us from their manufacturers or wholesalers, as they were either not experienced enough to manage fulfilment, or they just couldn't keep up with the volume.

We can ship to almost every destination in the world, although there are quite a few which we do not recommend sending to, as the logistics infrastructure in such countries is very poor. As a result, loss, damage, and speed are unfavourable.

Yes — once dispatched, tracking numbers will be synced seamlessly. We do not generate or push tracking numbers before we physically dispatch, as this skews data.

As long as you have inventory, we dispatch within 24 hours — and in rare cases, during very peak periods, within 48 hours. If you do not have inventory and are operating on a dropshipping basis, the average sourcing time is 4–5 days after physically receiving your payment.

Yes — we only use trackable services, unless for any reason you specifically request untracked (although this is not recommended).

About 8 to 12 working days, some countries faster. See our Shipping Policy for US shipping line details.

Of course — we highly recommend this route for high-volume sellers. There are no additional fees for doing so; in fact, you can save a lot of time and money, with processing times reduced to within 24 hours.